Dear clients,

We are excited to announce our county/state has allowed us to open! We are reaching out to inform you of the steps we are taking to create the safest environment possible as we are proceeding with extreme caution. Things will be very different and we are here to answer any questions or concerns you may have.

Things we are doing to ensure highest safety and sanitation precautions:

All team members will be wearing masks so that:

1. We refrain from touching our faces.
2. We are following regulations from the CDC and DORA our licensing regulatory.

All waiting room furniture has been removed to minimize “soft surfaces” that we cannot sanitize.

OUR HEALTH AND SAFETY PROTOCOL

Cleaning and sanitizing ALL surfaces:

• Tools, capes, chairs, sinks, light switches, door handles, and EVERYTHING that anyone has been in contact with.
• Sanitizing before, after, and sometimes during every single client, washing our hands for at least 20 seconds after contact and between every service.
• We are licensed and thoroughly educated on how to properly sanitize. We pledge to you, when you arrive for your appointment, we are doing everything possible to keep you safe.
• Please remember many of these changes are TEMPORARY.

SOCIAL DISTANCING

Due to the nature of our industry this is impossible; however, we have come up with many creative ways we can prevent contamination and adhere to the recommended guidelines.

Things we request of YOU:

***IF YOU FEEL SICK or have been in contact with anyone who is sick, please CANCEL your appointment. We promise to do the same.

HIGH RISK CLIENTS

Please contact your service provider directly to schedule an appointment time that will allow the most amount of social distancing, we are all happy to come in earlier to accommodate you.

APPOINTMENT DAY

• Please be mindful and minimize what you are bring into the salon (drinks, food, extra bags, jackets, etc.).
• Upon arrival for your appointment please wait outside until your service provider communicates with you. Please stay 6 feet apart from each other outside.
• We require you sign a waiver that you understand and agree that you are aware of the risk associated with entering our salon and you take full responsibility.
• Text your stylist that you have arrived; this allows us to make sure we are keeping social distancing measures in place. We want to hug you but cannot. Upon coming in you will go to the bathroom where you can wash your hands for at least 20 seconds. On your way to the chair, please try your hardest not to touch anything, especially your face or any surface including the retail area and please inform us if you accidentally do.
• Please bring mask with you. Please be wearing your mask upon entry of the salon.
• For now, we will no longer have a waiting area and we ask that you please come ALONE to your appointment.
• We will no longer be able to provide beverages.
• If you need to cough please cover your mouth with your arm or mask.
• Please try to use the restroom prior to your appointment and we understand this may be impossible.

DURING YOUR APPOINTMENT

• Please let us know if you want to go to the restroom or outside so we can sanitize, change cape, wash hands etc. Be aware of touching your face, phone, and other surfaces.
• Due to all of these changes please know that this takes extra time. Please be patient if we are running late as we also have to try to distance ourselves from each other and there is no way to perfectly time appointments until we’ve experienced it for a few weeks.
• We will pull retail off he shelf for you and place it in a bag.
• We will have a clean cup of pens (sanitized pens) for check writing and the service provider will manage credit cards.

***By booking an appointment you are agreeing to these new guidelines. Prior to booking your appointment, please ensure you have read these carefully and feel comfortable adhering to them. If you come to your appointment and do not follow these protocols, we will have to refuse your service with no refund. Thank you for understanding.

If you find out you have contracted COVID19 after your appointment, please contact us IMMEDIATELY. First and foremost, we want to convey our sensitivity, support and love to every individual while navigating through this pandemic. We support everyone’s personal decisions throughout this process, as we are aware of the diversity of opinions and emotions surrounding this time.

As a team and collective, we support each of our team member’s decisions individually as professionals and respect their choice to work, not work, or cease working at any point. Our profession now requires much more work, resources and time. It also requires risk and courage. We also respect your decisions as guests to navigate what is best for you at this time.

There is no “Pandemic Guidebook for Hair Salons” and there are countless aspects for us to consider. We have concerns that it is too soon. Our worst nightmare is the thought of somehow spreading the virus to anyone, let alone our guests or each other whom we love so much and we know this feeling is relatable for all of us. We are truly inspired by those who have worked on the front lines of this pandemic and risked their lives to make sure we have the necessities for survival. We are close with many of them and have thoroughly researched how they have managed to stay safe and serve their community.

From the leadership of our state and their data-based assessment we are choosing to trust the decision to open and feel we are now called to do our part in servicing you. We know our job is to do your hair, but we also know our responsibility is much greater. You are our friends, we know about your lives, families and hearts. We are honored to have this privilege and trust and do not take this lightly. This is why we are moving forward with such caution. We are grateful to be able to put food on our tables and start the recovery process through this disastrous economic time.

We are ready and have tried to implement everything we could think of to keep our salon as safe as possible. We ask that you please also try to have compassion for us as things change daily and will continue to do so, as we know the possibility of a second wave. We will also shut down and quarantine if ANYONE is diagnosed. We are very open to suggestions on how we can serve you better and please know we are here for you. With these precautions in place we are whole heartedly excited for the opportunity to see you, do your hair, hopefully laugh, listen to music and most of all reacquaint ourselves with you!!!